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Set up your Shaw Email on your TELUS iPhone

Shaw server settings for iphone

Are you having dificulty getting your shaw email account set up on your iPhone from TELUS?
If these instructions help you please press the like button on the left or leave a comment at the bottom of the page. Thanks!

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If you are a Shaw Internet customer and use an Android Phone I have another article describing How to set up your Shaw e-mail on your Android Smartphone.

These instructions are for setting up a shaw email address on your Telus Mobility iphone.

If your shaw email is the first email address you are setting up on this iphone then press the mail icon at the bottom of your iphone.

If your shaw.ca email is NOT the first email address you are setting up in your TELUS iphone then press the settings icon, next select the Mail, Contacts, Calendars icon, now select Add Account…

The iphone will now display some email options. Select Other

Fill out the fields: Name, Address, Password and Description.

Name: The name you want people to see when you send them email.
Address:Your _____@shaw.ca email address you want to add to your iphone
Password: This is your shaw email password. The same one you use to access shaw web mail.
Description: Just for you to differentiate different email addresses in your TELUS iPhone.

Once the fields are entered press SAVE.

Next,

Select POP (not IMAP) type of an account

You should see the Name, Address and Description you entered in the previous step.

Incoming Mail Server for Shaw Email on your TELUS iphone:

- Host Name: pop.shaw.ca

- User Name: user (the text before the @shaw.ca)
- Password: the password you use to check email from your mail account with shaw.ca

Outgoing Mail Server on shaw.ca for your TELUS iPhone:

SMPT: smtp.telus.net

User Name: blank – optional (do not enter anything here)
Password: blank – optional (do not enter anything here)

Use SSL: set to OFF
- Authentication: leave at default Password
- Server Port: set to 25

Note: the Incoming Server Port is 110; outgoing is 25

If this works let me know in the comment section below… if not let me know and I’ll try to help.

Please Retweet this… if it works for you!



I just got my shaw email to work on my iphone! Thanks Mobile Tech Weekly!!!


Another solution would be to switch to Telus Optik High Speed Internet and Optik TV!


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  • FREE Bluetooth Headset for Mobile Tech Weekly readers!
  • And more…

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82 comments
Karyn kerr
Karyn kerr

I have set my shaw email on my new iphone and it says i have 168 new messages, but i can't view them? When i press on mail it goes straight to the welcome to mail page. Not sure if i set it up right?

Help!!

JanAtkinson
JanAtkinson

Worked Brilliantly! I've always been able to receive mail but not able to send. After setting it up following your instructions, I was initially disappointed that I still wasn't able to send mail but after reading through the comments and seeing your question asking if it was sent using wifi or 3G, I changed to 3G and sent my first email after owning this phone for 4 years. Have you thought of add the suggestion to use 3G if it's not working in a troubleshooting section after the instructions for those who don't think to read comments? Thanks for providing the clear instructions that shaw wasn't able to provide it's clients.

Wadhead
Wadhead

Stopped working almost instantly. Went back to mail.shaw.ca and seems to be working - for now.

dawnmm
dawnmm

This worked when I first tested it but now it won' send emails. Says"outgoing server smtp.telus.net failed

Wadhead
Wadhead

I couldn't send a mail from my Shaw account after updating the OS last month. I went overseas right after without testing to make sure everything worked and assumed I was having troubles because of travel. Got home and still not working Went in and changed the settings as suggested and no problems now. Guess a couple of lessons too - don't update when you are about to go away and always test your phone after updating.

Thanks!

Chrismcw
Chrismcw

I still can't send emails?!:(

Chrismcw
Chrismcw

I still can't send email?! :(

Marrjordan
Marrjordan

Worked. Shaw's support and instructions are the shits. Your instructions worked perfectly. Thanks.

Chrisjletki
Chrisjletki

Why have that stupid floating social media like dislike crap over the article? Gj on the mobile hindsight.

sm
sm

Awesome!
I have been trying to solve my incoming e-mail issue on my i-phone for 3 days between Apple, shaw and Telus. I find this site and within minutes it is resolved.
Thanks

Ve6hu
Ve6hu

Thanks a Million played for days it works great

Mudge
Mudge

Thanks, that worked! Awesome!

Mlauer
Mlauer

I have been trying for MONTHS to set up my outgoing email on my Iphone.  I have been on hold for hours with Shaw and read a billion sites trying to figure out the problem.  YOUR information worked - THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

BlondieandGeorge
BlondieandGeorge

Thank you.  Your instructions worked perfectly for me. George

Mgs20
Mgs20

Any tips for someone who followed these steps and can receive mail on and off wifi but only send off wifi? Thanks

Bryen Thibeau
Bryen Thibeau

This did not work. Message says the recipient was rejected by the server because the user is unknown.

chiqui
chiqui

worked for me. Thank you!

Threerotties
Threerotties

I have been trying to get my mail working for a month!  Thanks to you, I have success on the 3G network.

Stacey H.

srb
srb

So much for being user friendly. I am at my wit's end. I have tried just about every outgoing mail server configuration possible to no avail. I can receive shawmail with no difficulty but cannot seem to send anything. Any other suggestions?

Kimberley
Kimberley

THANK YOU SO MUCH! I have tried to figure this out on my own for years to no avail. I agree with the comment that someone should have shared this with the Telus reps! They had me routing through Gmail, which means that people answer to Gmail as well (which I NEVER check). Gmail also downloaded my entire Inbox (because it was all unread in Gmail), whereas this is correctly only downloading the new mail. It took several tries for me, but it eventually worked. Yeah!!

Hotracer64
Hotracer64

Well, my problem is that it doesn't work through my Shaw Wi-Fi, turn off Wi-Fi and the smtp.telus.net works fine. You should probably add the Shaw mail server for outgoing email on your wi-fi.

ber55
ber55

After many hours of looking, thanks for your help. Worked for me!

Sasssayqt
Sasssayqt

i am having the same issue it is telling me that the pop.shaw.ca is not valid

Monster
Monster

grrr i tried the Telus.net outgoing server and still doesn't work. I get e-mail no problem but can't send... SHAW and TELUS need to get it together this is so frustrating.

Andrew
Andrew

Awesome... good to hear!

Andrew
Andrew

Sometimes you need to try it a few times for it to "click"

Andrew
Andrew

Thanks for the heads up on the sharebar... I'm going to look into another option that works better with mobile devices.

Andrew
Andrew

Glad it worked for you! 

Andrew
Andrew

Glad it worked for you!

Andrew
Andrew

It's nice to get your email isn't it! :)

Andrew
Andrew

Glad you were able to fix it using this page!

Andrew
Andrew

This is another common problem with Shaw email. The wifi won't work because the outgoing server setting is wrong. You can add the outgoing shaw server setting as a secondary server. I'd actually recommend using gmail for your second outgoing server.

Andrew
Andrew

Glad that your up and running!

Andrew McGivern
Andrew McGivern

Are you using 3G or your shaw wifi when trying to send email. If your using the Telus SMTP server settings it should work. SMPT.TELUS.NET. Make sure you use port 25 for the outgoing server setting.

Andrew McGivern
Andrew McGivern

Yes for some reason you have to try it a few times to get it to work. Using gmail is a good option if you want to send email using your Shaw wireless at home. But you only need to use the outgoing server setting and not routing all your email through gmail.

Andrew McGivern
Andrew McGivern

I actually recommend using a gmail outgoing server for shaw wifi... it works great.

Andrew McGivern
Andrew McGivern

It should work. Don't use the whole email address as the username and check the port settings. Sometimes you have try it a few times in a row in order for it to "click".

Andrew
Andrew

Are you using wifi when you can't send email?

Wadhead
Wadhead

@Andrew McGivern@Wadhead Been working fine using mail.shaw.ca to send - will be interesting to see if it works when I go to Middle East next week.

Andrew McGivern
Andrew McGivern moderator

I switched to the sexy bookmarks plugin which will not be in the way of the content on a mobile phone. Thanks.

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  1. [...] email can be tricky to set up on any mobile device. I have had a huge response from the “How to Set Up your Shaw e-mail on your Telus iPhone” post so I decided to put up instructions on how to do the same on an Android [...]